Shipping Policy

FREE SHIPPING:

We offer Free shipping for orders over $100 or more before tax in Canada and USA. All our prices are in Canadian dollars.

A flat rate of shipping is added to all orders below $100. Our shipping rates are subject to change at any time based on the courier providers we use.


For Probiotics, we ship via Express shipping and additional shipping cost may be applied on top of the free shipping.


Delivery days do not include weekends and statutory holidays.
All orders placed on the weekend and or statutory holiday will be processed on the following business day.
For more information, please contact shipping at: 
orders@healthfoodheaven.com 

 *Please note that delivery time is also estimated. We do not control the delivery time and product care while on transit.

 

ORDERS OVER $700

For orders over 700, you will be asked to proved your photo identification to verify your identity and match with your credit card, before we process your orders. You will receive an email with a request to send your photo identification. Once we confirm your id, we will charge your credit card and process your order. Your orders will be cancelled if you fail to provide a photo identification that matches with your credit card information and  a 15% processing fee will apply that will be charged on your credit card only.

IMPORTANT INTERNATIONAL SHIPPING INFORMATION

·        We do not guarantee the delivery date and time

·        Delivery days may not include weekends and statutory holidays.

·        We are not responsible for any customs duty/cost or hold back at the customs of your country. It is up to you as a customer to make sure your country will accept the product to be shipped to your address. We do not take responsibility of what products are allowed in your country and what products are not allowed to enter the country.

·        All additional charges and customs clearance fees are the responsibility of the customer.